| Order Handling & Shipping Services |
| Questions? Call us toll-free |
| 1-866-223-2757 |
| Distinctive Cottage Furniture & Farmhouse Tables |
Order Handling:
All orders shipping from stock or with lead times of less than 4 weeks will be confirmed with an e-mailed sales
receipt. All furniture and custom orders with lead times exceeding 4 weeks will be confirmed with an e-mailed
sales order. We will collect a 50% deposit on this type of order. We will request confirmation by return e-mail for all
custom orders before starting production. The balance of the order plus shipping charges will be collected at the
time of shipment.
We will also send out as many stain and paint samples as required to confirm color selection. We start production
prior to final color selections. Samples sent to confirm color selection need to be returned with final selections
clearly marked. In many cases the actual color sample will be sent direct to our finishing departments to ensure
the correct color on the final product.
All orders shipping from stock or with lead times of less than 4 weeks will be confirmed with an e-mailed sales
receipt. All furniture and custom orders with lead times exceeding 4 weeks will be confirmed with an e-mailed
sales order. We will collect a 50% deposit on this type of order. We will request confirmation by return e-mail for all
custom orders before starting production. The balance of the order plus shipping charges will be collected at the
time of shipment.
We will also send out as many stain and paint samples as required to confirm color selection. We start production
prior to final color selections. Samples sent to confirm color selection need to be returned with final selections
clearly marked. In many cases the actual color sample will be sent direct to our finishing departments to ensure
the correct color on the final product.
Shipping Methods & Costs:
We can ship to and service any location in the United States (lower 48 states) and Canada. Shipments to the
Caribbean, Hawaii or Alaska will be considered on a case by case basis.
Smaller items will be shipped by UPS or FedEx Ground. Smaller items include most pictures, signs, lamps, rugs (up
to 8’ x 10’) and other decorative accents. Benches and individual chairs require motor freight shipment because the
packed size exceeds the allowable maximums.
We can ship to and service any location in the United States (lower 48 states) and Canada. Shipments to the
Caribbean, Hawaii or Alaska will be considered on a case by case basis.
Smaller items will be shipped by UPS or FedEx Ground. Smaller items include most pictures, signs, lamps, rugs (up
to 8’ x 10’) and other decorative accents. Benches and individual chairs require motor freight shipment because the
packed size exceeds the allowable maximums.
| We ship anywhere in the USA and Canada! |
| Cottage Home 10 Mountain Road Cape Neddick, ME 03902 Phone: 207.363.9799 or 866-223-2757 Email: admin@cottagehomemaine.com |
Furniture will be shipped by motor freight. Our standard motor freight service is
based on curbside delivery. Curbside delivered items are on a pallet or in a box
on a driveway or in a garage as can be accomplished by a single driver. Additional
assistance to help the driver at the time of delivery is strongly suggested.
Unusual delivery circumstances (long driveway, gated community, narrow streets,
etc.) need to be identified when confirming a sales order.
We also offer a “white glove” delivery service which includes two men who will
deliver furniture into the home, set it up, and remove the packing materials.
Standard motor freight costs generally vary between 8 – 15% of the invoice
depending on the product, the size of the order, and the location of the delivery.
“White glove” service will add $100 to $175 to the delivery cost.
Exact shipping costs can be figured early in the shopping cart process prior to
final placement of an order.
based on curbside delivery. Curbside delivered items are on a pallet or in a box
on a driveway or in a garage as can be accomplished by a single driver. Additional
assistance to help the driver at the time of delivery is strongly suggested.
Unusual delivery circumstances (long driveway, gated community, narrow streets,
etc.) need to be identified when confirming a sales order.
We also offer a “white glove” delivery service which includes two men who will
deliver furniture into the home, set it up, and remove the packing materials.
Standard motor freight costs generally vary between 8 – 15% of the invoice
depending on the product, the size of the order, and the location of the delivery.
“White glove” service will add $100 to $175 to the delivery cost.
Exact shipping costs can be figured early in the shopping cart process prior to
final placement of an order.
Delivery Process:
Customers will be notified by e-mail when an order ships and it will include tracking information. In all cases
our delivery service will call for an appointment prior to scheduling a delivery.
At the time of delivery all products should be inspected for any damages. If the product can not be fully inspected,
all damage to external packing should be noted with the delivery service. If extensive damage is obvious the
shipment should be rejected. If damage is concealed, please contact Cottage Home as soon as possible. All packing
materials should be saved to allow us to file a claim for shipping damage with the transport company. We will
usually request photos of the problem to determine the best action to fix the problem. In most cases it is best to call
Cottage Home (customer service toll free 866-223-2757) to discuss the problem and determine the best solution.
We will be responsible for the handling and the cost of resolving all shipping damage problems.
Customers will be notified by e-mail when an order ships and it will include tracking information. In all cases
our delivery service will call for an appointment prior to scheduling a delivery.
At the time of delivery all products should be inspected for any damages. If the product can not be fully inspected,
all damage to external packing should be noted with the delivery service. If extensive damage is obvious the
shipment should be rejected. If damage is concealed, please contact Cottage Home as soon as possible. All packing
materials should be saved to allow us to file a claim for shipping damage with the transport company. We will
usually request photos of the problem to determine the best action to fix the problem. In most cases it is best to call
Cottage Home (customer service toll free 866-223-2757) to discuss the problem and determine the best solution.
We will be responsible for the handling and the cost of resolving all shipping damage problems.
Returns:
Orders for stock products can be returned to us with a receipt for a full refund up to
30 days after receiving your order. Return shipping charges will not be refunded
unless the return is due to a manufacturing defect or shipping damage.
Custom orders are non-refundable. We will repair or exchange any custom order with
a manufacturing defect or shipping damage. If there is any problem with an order
please call or e-mail us and we will work with you to fix the problem.
Orders for stock products can be returned to us with a receipt for a full refund up to
30 days after receiving your order. Return shipping charges will not be refunded
unless the return is due to a manufacturing defect or shipping damage.
Custom orders are non-refundable. We will repair or exchange any custom order with
a manufacturing defect or shipping damage. If there is any problem with an order
please call or e-mail us and we will work with you to fix the problem.
| We stand behind all of our products and will work with you until any problem is resolved! |
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